Operations Manager

Job Description:

• Role Title: Operations Manager

Reports To: Branch Head

Primary Objective

Oversee and execute daily schedules, people coordination, and floor operations to ensure seamless functioning.

Core Ownership

• Daily scheduling and readiness

• Floor coordination and flow management

• First-line problem solving and issue resolution

Key Responsibilities

• Prepare and publish daily training schedules

• Ensure coach availability, punctuality, and smooth session flow

• Coordinate effectively with Sales, Coaches, Physio, and Nutrition teams

• Monitor floor hygiene, safety standards, and discipline

• Address client and staff concerns within the defined TAT

• Maintain daily checklists, logs, and operational reports

Non-Negotiables

• No schedule changes without proper documentation

• No neglect of safety, maintenance, or facility issues

• No verbal or informal handling of recurring problems

KPIs (Key Performance Indicators)

• Schedule accuracy

• Issue resolution turnaround time (TAT)

• Facility readiness and compliance score

Authority

• Allowed: Resolve day-to-day operational issues

• Not Allowed: Override SOPs or approve any financial exceptions